Terms & Conditions
Welcome to Allies of Travel. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.
1. General
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Allies of Travel is a trading name operated by Lighthouse Lineage Ltd, based in the United Kingdom.
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We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the site after any such changes constitutes acceptance.
2. Products & Descriptions
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We strive to ensure all product information, pricing, and images are accurate. However, minor variations may occur due to supplier updates or photography.
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Products are sourced from trusted third-party suppliers. Delivery times, packaging, and branding may vary accordingly.
3. Pricing & Payment
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All prices are listed in GBP and include VAT where applicable.
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Payments are processed securely via trusted providers (e.g., Stripe, PayPal & Wix).
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We reserve the right to change pricing without prior notice.
4. Shipping
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Orders are processed within 1–3 working days and typically delivered within 5–15 business days depending on the destination.
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Items may arrive in separate parcels.
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Delivery times are estimates and not guaranteed.
5. Returns & Refunds
See full Returns Policy below.
6. Intellectual Property
All content on this site - including text, graphics, logos, and product selection - is the property of Allies of Travel and may not be copied or reproduced without permission.
7. Privacy
Your data is handled in accordance with our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.
8. Limitation of Liability
Allies of Travel is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Returns Policy
At Allies of Travel, we want you to love your travel essentials. If you’re not completely satisfied with your order, we’re here to help.
Eligibility for Returns
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You must contact us within 14 days of receiving your order to initiate a return.
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Items must be unused, in their original packaging, and in resaleable condition.
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Personal care, beauty, or wellness items (e.g. creams, sprays) are non-returnable for hygiene reasons unless faulty.
How to Return an Item
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Email us at support@alliesoftravel.com with your order number and reason for return.
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We’ll provide return instructions and a return address.
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You are responsible for return shipping costs unless the item is faulty.
Refunds
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Once your return is received and inspected, we’ll notify you of the outcome.
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Approved returns will be refunded to your original payment method within 7–10 business days.
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Shipping fees are non-refundable.
Damaged or Faulty Items
If your item arrives damaged or defective, contact us at support@alliesoftravel.com within 48 hours of delivery. We may request photos to process a replacement or refund.