Terms & Conditions
Welcome to Allies of Travel. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.
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1. General
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Allies of Travel is a trading name operated by Lighthouse Lineage Ltd, based in the United Kingdom.
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We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the site after any such changes constitutes acceptance.
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2. Products & Descriptions
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We strive to ensure all product information, pricing, and images are accurate. However, minor variations may occur due to supplier updates or photography.
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Products are sourced from trusted third-party suppliers. Delivery times, packaging, and branding may vary accordingly.
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3. Pricing & Payment
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All prices are listed in GBP and include VAT where applicable.
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Payments are processed securely via trusted providers (e.g., Stripe, PayPal & Wix).
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We reserve the right to change pricing without prior notice.
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4. Shipping
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Orders are processed within 1–3 working days and typically delivered within 5–15 business days depending on the destination.
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Items may arrive in separate parcels.
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Delivery times are estimates and not guaranteed.
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5. Returns & Refunds
See full Returns Policy below.
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6. Intellectual Property
All content on this site - including text, graphics, logos, and product selection - is the property of Allies of Travel and may not be copied or reproduced without permission.
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7. Privacy
Your data is handled in accordance with our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.
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8. Limitation of Liability
Allies of Travel is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
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9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
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Returns Policy
At Allies of Travel, we want you to love your travel essentials. If you’re not completely satisfied with your order, we’re here to help.
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Eligibility for Returns
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You must contact us within 14 days of receiving your order to initiate a return.
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Items must be unused, in their original packaging, and in resaleable condition.
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Personal care, beauty, or wellness items (e.g. creams, sprays) are non-returnable for hygiene reasons unless faulty.
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How to Return an Item
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Email us at support@alliesoftravel.com with your order number and reason for return.
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We’ll provide return instructions and a return address.
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You are responsible for return shipping costs unless the item is faulty.
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Refunds
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Once your return is received and inspected, we’ll notify you of the outcome.
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Approved returns will be refunded to your original payment method within 7–10 business days.
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Shipping fees are non-refundable.
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Damaged or Faulty Items
If your item arrives damaged or defective, contact us at support@alliesoftravel.com within 48 hours of delivery. We may request photos to process a replacement or refund.